The Tesla Model 3 and Kia Niro EV ranked highest in J.D. Power’s U.S. Electric Vehicle Experience Ownership Study of 2022.
The electric vehicles lead each in its segment: the Tesla Model 3 – in the premium BEV segment, and it also has the best overall rank of 777 scores, while the Kia Niro EV got the highest score in the mass-market battery electric vehicle segment (744), according to the study of J.D. Power that measured electric vehicle owner satisfaction.
The results are based on 8,122 surveys of the owners of 2016-2022 MY cars. The study was made in October-November 2021. The researchers took into account 10 factors: battery range; cost of ownership; service experience; accuracy of stated battery range; availability of public charging stations; driving pleasure; quality and reliability; ease of home charging; styling; safety and technology.
In the premium segment, the Tesla Model 3 is the 1st, Model Y is the 2nd, Model S is the 3rd, and the Audi e-tron is the 4th.
In the mass market segment, the Kia Niro EV leads followed by (in descending order) the Ford Mustang Mach-E, Nissan LEAF, Hyundai Kona EV, Volkswagen ID.4, and the Chevy Bolt.
The 2022 study has found out that a key reason for purchase is satisfaction with the driving range. When incentives are easily available, they improve satisfaction.
Quality and reliability vary in segments. The leading problems in the premium BEV segment are exteriors, squeaks and rattles. Owners of mass-market BEVs said about infotainment as the most problematic.