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Rivian Turns Down the Traditional Service Network

Retail sales of battery-electric Rivian R1T pickup and R1S SUV will begin in the second quarter of next year. But before the company will build a service network and an entire digital commerce platform.

For repair, Rivian customers will have two options (in case the repair can’t be done by way of over-the-air software updates): they can go to the service center or to schedule mobile service for fixing vehicles at their homes and businesses.

The company is introducing 41 service centers throughout the Unites States in the next 9 months. They are also building a robust network of mobile service/providers.

In addition, Rivian will service Amazon’s electric delivery vans, along with its own R1T and R1S. Amazon has already placed orders for 100,000 electric vans from the startup company.

Most service operations on an electric vehicle can be done remotely, with the help of mobile service network that simplifies things, Rivian believes.

Online sales have become very popular thank to the coronavirus. So, a digital platform that allows transactions with vehicles, as well as insurance and financing, is now more relevant than ever.

Source: Automotive News

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