American owners of the Kia Telluride and the Subaru Forester complain to the National Highway Traffic Safety Administration about windshields.
Complains concern broken or cracked glass and a long waiting time for replacement.
The 2020 Kia Telluride SUV (pictured above) has become the subject of more than 20 complaints, like dozens of the 2018 / 2019 Subaru Forester vehicles.
Complainants also posted claims and photographs of damaged windshields on online forums.
What about Kia and Subaru?
Kia reports they learn each individual complaint, because there are factors resulting in the windshield cracking, which are independent of Kia. The company assures that safety is a priority for it, and recommends customers to contact the automaker’s Consumer Assistance Center at 800–333–4542.
The new 2020 Kia Telluride has been gaining popularity. It is only available on the market for a few months, and two dozen complaints to NHTSA are remarkable.
The complaints are described on NHTSA’s website under the heading “Visibility / Wiper”.
As for Subaru, the first complaint dates back to April 5, 2018 the second – July 6, 2019. They can be met on the Subaru Forester‘s NHTSA page and talk about cracks in windshields, which have become a frequent occurrence.
The first complaint against the Telluride was published on July 11, 2019. It says the owner was using the car for 8 days only, when “a small rock kicked up from a passing car at 35 mph cracked the windshield”. The complainant claims to have heard of “100s of other customers” with the same issue.
The second complaint appeared on October 2, 2019. It says that three days after the purchase of the Telluride, a crack appeared in the windshield’s bottom center, although there were not any obvious signs of a stone chip. The customer claims it took him 8 weeks to replace a windshield.
Source: Car and Driver